FAQs

Apartment style hotels offer self-contained accommodation, with separate bedrooms, plus kitchen and laundry facilities, and may not have some of the services of a traditional hotel, such as room service, daily housekeeping, and on-site restaurants or bars.

Travellers prefer apartment style hotels, which is a serviced-apartment style, for a number of reasons:

• Privacy & Escape – Separate bedrooms allow privacy and quiet from your travel mates. Weekly housekeeping services mean you will be left to sleep, without disturbance.
• Great Value – With rates comparable to traditional hotels, guests can save significantly on their food costs by utilizing our great kitchen facilities – rather than pricey room service or minibars.
• Spaciousness – Our apartments are much bigger than many hotel rooms – open plan living and separate bedrooms make our apartments much more usable than traditional hotel rooms.
• Less environmental impact – Guests who are conscious of their carbon footprint will delight in knowing they can do their bit by choosing a Castle Apartment-Hotel. We use refillable soap containers in our bathrooms in many of our properties – saving over 200,000 miniature soap and shampoo bottles from being created, every year! Self-catering means guests can shop to personal preference of ingredients for your meals, to limit plastic usage or to purchase locally made produce, just like you do at home.
• Weekly servicing uses less energy and cleaning products.
• Home Away From Home – All of the reasons above mean that apartments feel much more like home!

Yes
Parking cost: NZD 26 per car per night
Parking height restrictions: 2.2 metres

2.2mtrs

Please enquire with individual properties directly. We may not have the space available but can recommend you alternative parking sites.

Yes, complimentary unlimited WiFi is available.

No, as we are a residential complex – Tetra Apartment-Hotels are committed to offering our guests peaceful accommodation. As such, we operate a no-noise policy after 10pm with a strict no-party policy. 

No, we don’t; however, we recommend the following options:
SuperShuttle – book directly through their website www.supershuttle.co.nz or call 0800SHUTTLE or +64 9 5225100 
SkyBus – book directly through their website www.skybus.co.nz or call 0800 759 287
Auckland Co-op Taxi – call +64 9 300 3000

We do not have dedicated conference or meeting facilities 

Yes, Extensions of stays are subject to hotel availability. Depending upon availability, you can contact us by dialing 09 336 9000 and we can assist you with the request, alternatively you can email us on reception@tetra.nz

Frequency of housekeeping service varies between each property and is dependent on the rate that has been booked at the time of booking. If you have a request for additional service, please specify when booking. Please contact our reservations team for more information.

Our properties generally have a minimum number of nights required for each stay. Tetra Serviced Apartments by Castle can be booked for short stays of 1 night or more 

Our properties vary and most have the capacity to store luggage items for guests for short periods. Should you have larger items please confirm directly with the property to ensure there is suitable space available.

Only service animals are permitted 

Tetra Serviced Apartments have a limited number of apartments with disabled faclities. Please contact our Reservations team for more information and to check availability.